Best AI Receptionist For Auto Repair Shops (2026)

Your phone rings at 9 PM. A driver with a smoking engine needs help right now. But your shop closed two hours ago, and that call goes straight to voicemail.

They won't leave a message. Research shows over 80% of callers hang up rather than speak to voicemail. Instead, they'll dial the next shop on Google. That's a $400 repair job gone in 15 seconds.

This happens more often than you think. Nearly 23% of inbound calls in the automotive industry go unanswered, and the average mechanic garage loses an estimated $135,000 in revenue annually just from calls that ring out to nothing.

Auto repair shops don't have a "phone problem." They have a revenue leak. Every missed call is a customer who needed you, couldn't reach you, and found someone else who picked up.

The solution isn't hiring another person to sit at a desk.

It's deploying an AI receptionist that answers every single call, 24/7, with the automotive knowledge your customers expect.

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Why Auto Shops Lose $135K Annually From Missed Calls#

Car problems don't respect business hours. Transmissions fail at midnight. Check engine lights appear on Sunday mornings. Tow trucks drop vehicles at 2 AM.

When your shop is closed or everyone's busy under a hood, three things happen:

Voicemail becomes a black hole. Studies show 75% of callers won't leave a voicemail if you don't answer. They simply hang up and move to the next shop on their list. Your greeting says "your call is important to us," but the customer hears "we're too busy for your business."

Hold time kills deals. Even when you do answer, if someone's put on hold, you're in trouble. About 30% of customers will abandon a call if not answered within 30 seconds, and 74% have hung up after being placed on hold. Speed matters. The first shop to engage wins the job.

Peak hours create chaos. Auto repair shops handle 50 to 100 calls per day, often concentrated in the morning rush and late afternoon. Your service writer is juggling a customer at the counter, a ringing phone, and three voicemails that need callbacks. Something has to give.

The brutal truth: Take a small shop that misses just 10 calls per week. If half are legitimate service leads, and you close 40% of those at an average ticket of $400, that's $800 per week in lost revenue. Over a year? More than $40,000 walked out the door because nobody picked up.

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What Makes an AI Receptionist Work For Mechanic Shops#

Not every AI phone system understands auto repair. A generic virtual receptionist might handle "what are your hours?" but falls apart when someone says their ABS light is flashing and they're hearing grinding noises.

The best AI receptionists for auto shops have specific capabilities:

How AI Learns Automotive Terms (Not Generic Scripts)#

Your AI needs to speak mechanic. When a caller asks about brake pad replacement vs rotor resurfacing, or mentions a P0420 code, the system should recognize these as service inquiries and respond intelligently.

We built Eden to understand common automotive scenarios from day one. It knows the difference between a routine oil change and an emergency tow situation. It can collect vehicle details (year, make, model), symptoms, and drivability status without making the caller repeat themselves.

The difference is dramatic. A caller says "my transmission is slipping," and Eden immediately knows to:

• Capture their vehicle info

• Ask if it's safe to drive

• Offer a diagnostic appointment or emergency tow coordination

• Flag the call as urgent if needed

Generic AI tools treat this like any other inquiry. Automotive-trained systems treat it like the time-sensitive issue it actually is.

How AI Detects Urgent Calls and Routes Them Instantly#

Some calls need immediate human attention. Others can be scheduled for tomorrow. Smart AI receptionists know the difference.

Emergency keywords trigger instant escalation. If someone says "broke down," "won't start," "smoking," or "stranded," that's not a message-taking situation. Eden can detect urgency and either:

① Transfer the call directly to your on-call phone (warm transfer with context)

② Send an urgent SMS/email alert

③ Coordinate towing services when needed

④ Provide immediate next-step instructions to keep the customer calm

Routine inquiries get handled efficiently. Questions about hours, pricing ranges, services offered, or appointment availability? The AI handles these completely, books the appointment, and sends you a tidy summary. No interruption to your workflow.

How AI Books Appointments (Not Just Takes Messages)#

The worst AI receptionists just collect information and promise "someone will call you back." That's barely better than voicemail.

The best ones close the deal on the call. When someone wants to book a brake service, Eden can check your calendar availability, offer specific time slots, and lock in the appointment right then. We integrate with Google Calendar and Microsoft Outlook Calendar for real-time scheduling.

For shops that prefer drop-off windows instead of precise appointment times (a more realistic approach for diagnostic work), the AI adapts. It might say: "We can get you a drop-off tomorrow morning between 8 and 10, or Thursday afternoon between 1 and 3."

The customer hangs up with a confirmed time. You wake up to a calendar populated with booked jobs. No phone tag required.

How AI Answers Every Call 24/7 Without Overtime#

Car emergencies happen at inconvenient times. Engines seize up on Saturday. Batteries die at 11 PM. Customers check their phones after work hours and want to schedule service now, not tomorrow when they might forget.

An AI receptionist doesn't sleep, take breaks, or need weekends off. Eden answers every call 24/7/365, so your shop effectively never closes to phone inquiries.

That after-hours caller with the smoking transmission? Eden picks up, gathers the details, assures them help is available, and either books them for first thing Monday or alerts your emergency contact if it's truly urgent. You capture 100% of leads that come outside normal hours without anyone being on call.

How AI Handles Spanish-Speaking Customers Fluently#

Auto repair is a local business. You serve everyone in your community, and that often includes Spanish-speaking customers who prefer to communicate in their native language.

Eden offers fluent bilingual English-Spanish support. The AI can detect which language a caller speaks and switch seamlessly, or offer a language choice at the beginning of the call. The Spanish voice is natural and professional, not robotic.

This capability is huge for shops in areas with significant Hispanic populations. You're not turning away business because of a language barrier, and you're not scrambling to find bilingual staff for every shift. The AI handles Spanish calls with the same expertise as English ones, booking appointments and answering questions fluently.

How AI Blocks Spam Calls and Saves Your Budget#

Auto shops get bombarded with junk calls. Extended warranty scams. Telemarketing for advertising. Parts suppliers cold-calling five times a week.

Smart AI receptionists include spam detection and blocking. Eden's IntelliSpam™ technology automatically identifies and terminates robocalls and common scam patterns. You can also manually block specific numbers that keep harassing you.

Why does this matter? Two reasons.

Budget protection. If you're paying per minute for AI calls, spam eats into your costs. Blocking it means your budget goes to real customers.

Line availability. Spam calls tie up your phone line. When the AI hangs up on a robocall in 5 seconds instead of letting it run for 2 minutes, that's 115 seconds your line is free for an actual customer.

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How Much Revenue Are You Losing From Unanswered Calls?#

We should be direct about the math. Missing calls isn't just inconvenient. It's expensive.

Analysis shows most small businesses lose $126,000 in revenue yearly from missed calls. For a shop that lets 20% of calls go unanswered, research based on analyzing millions of phone conversations shows this translates to real revenue loss.

Here's the conservative scenario for a 3-bay shop:

• 60 inbound calls per week (industry average)

• 20% miss rate = 12 missed calls weekly

• 50% of those are service leads (oil changes, diagnostics, repairs)

• 40% close rate on leads that get through

• $450 average ticket

Lost revenue calculation:

12 missed calls × 50% lead rate = 6 lost leads per week

6 leads × 40% close rate × $450 ticket = $1,080 per week

That's $56,160 per year in business that called you, couldn't reach you, and went somewhere else.

Now compare that to the cost of an AI receptionist. At Eden, the Pro plan runs $99/month with unlimited minutes. That's $1,188 annually to potentially recapture $56,000+ in revenue.

The ROI isn't marginal. It's massive.

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Why Eden Is Built For Auto Repair Shops Specifically#

We didn't build a generic AI receptionist and hope it worked for mechanics. We designed Eden with service businesses in mind, including the specific chaos of auto repair operations.

Here's how Eden solves the phone problem for shops like yours:

Auto Shop Scenarios Eden Handles Out of the Box#

Eden understands automotive service scenarios from day one. When you set up your account, the AI already knows common repair shop workflows:

For diagnostic and check engine light calls, Eden collects:

• Year, make, and model

• Symptoms (noises, leaks, warning lights, vibration)

• Whether it's safe to drive or needs towing

• Customer's preferred drop-off window

For price shoppers (brake jobs, tire quotes, oil changes), Eden:

• Asks for vehicle specifics

• Provides your pricing ranges if you've configured them

• Emphasizes "exact price after inspection" language to avoid misquotes

• Offers to book a time for confirmation

For breakdown emergencies, Eden immediately:

• Captures location and vehicle info

• Assesses drivability

• Connects to your on-call contact or provides tow coordination

• Sends urgent alerts to your designated phone

You customize the details, but the automotive framework is already there. It's like hiring a receptionist who used to work at another shop.

How Eden Books Appointments Into Your Google Calendar#

Eden doesn't just promise "we'll call you back." It closes the deal on the call.

Through two-way sync with Google Calendar and Outlook, Eden can:

✓ Check real-time availability across your service calendar

✓ Book drop-off windows that match your workflow (not rigid appointment times that don't work for diagnostic jobs)

✓ Send confirmation texts to customers immediately after booking

✓ Update your calendar automatically so your team sees new appointments the moment they're made

For shops that don't want full calendar integration yet, Eden offers another approach: it texts or emails the customer a scheduling link during the call, and they self-book at a time that works for both of you.

Either way, you're capturing commitments instead of just collecting contact info.

Spanish and English: No Extra Cost or Setup#

Eden's bilingual capability isn't an add-on feature. It's built into the core system with high-quality voice support in both English and Spanish.

A Spanish-speaking customer calls at 9 PM about a check engine light. Eden answers in Spanish, gathers the vehicle details and symptoms, books a diagnostic appointment for morning, and sends a confirmation text (also in Spanish). You get a summary in English in your inbox.

No extra cost. No language barriers. No lost customers.

How IntelliSpam™ Blocks Warranty Scams Automatically#

Eden's IntelliSpam™ system blocks robocalls, warranty scams, and repetitive telemarketers before they waste your time or minutes.

When an anonymous toll-free number blasts a pre-recorded "We've been trying to reach you about your car's extended warranty," Eden terminates the call in seconds. You can also add specific numbers to a permanent block list.

Your phone line stays clear for actual customers. Your AI minutes get spent on people who need brake jobs, not robots selling advertising.

How to Set Up Eden in 5 Minutes (Faster Than an Oil Change)#

We designed Eden for shop owners, not IT specialists. Setup takes less time than an oil change.

Here's the complete process:

① Create your account (email or Google sign-in)

② Tell Eden about your shop:
• Copy your website URL or Google Business Profile (Eden scrapes your services, hours, location automatically)
• Add any FAQs or special policies (warranty, towing, key drop, etc.)

③ Customize your greeting:
"Thanks for calling Dave's Auto Service, how can we help you today?"

④ Configure call handling:
• Set your drop-off time windows
• Add any custom questions you want asked
• Set up transfer rules for emergencies

⑤ Connect your calendar (optional but recommended)

⑥ Forward your calls to Eden's number

We provide detailed guides for every phone carrier. For most systems, it's as simple as dialing a forwarding code or clicking a setting in your VoIP dashboard.

Test it with a quick call. Adjust anything you want. Go live.

Total time from signup to first answered call: under 30 minutes for most shops.

What Eden Costs For Auto Repair Shops (No Hidden Fees)#

We know margins in auto repair are tight. Our pricing is built for small businesses:

Plus plan overage rate (if you exceed 200 minutes): $0.20/minute

Free trial: Try Eden for 1 week with 30 free minutes

No long-term contracts. No setup fees. Cancel anytime.

Compare this to hiring a full-time receptionist ($3,000+/month with benefits who can't work 24/7) or traditional answering services ($1-$2/minute, which can hit $500+ monthly for moderate volume). The ROI speaks for itself.

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Real Auto Shop Using Eden: A Typical Monday#

A typical Monday for a 5-bay independent shop with Eden handling the phones:

7:45 AM: Two calls come in simultaneously while the service writer is unlocking the doors. Eden answers both:

• Call 1: Regular customer needs an oil change. Eden books her for Wednesday at 2 PM, syncs it to the shop's Google Calendar, and texts her a confirmation.

• Call 2: Someone asking about brake pad pricing for a 2018 Honda Accord. Eden provides the starting price range, explains that exact cost depends on whether rotors need work, and offers to book a free brake inspection. The caller books for Friday morning.

11:30 AM: Call comes in while the service writer is at the counter with a customer. Eden handles it. A woman's check engine light just came on. Eden collects her info, asks about symptoms (rough idle, smells like fuel), confirms it's safe to drive, and books a diagnostic for tomorrow. Creates a detailed summary in the shop's inbox.

3:15 PM: Price shopper calls asking for tire quotes. Eden gathers the tire size and vehicle info, explains the shop carries multiple brands, and offers to schedule a time for the service manager to provide exact pricing and recommendations. The caller agrees to a callback at 5 PM.

7:20 PM: After hours. A driver's car overheated on the highway 10 miles from the shop. Eden answers, recognizes the emergency keywords ("smoking," "stranded"), captures the location and vehicle details, and sends an urgent SMS to the on-call manager's cell phone. Simultaneously, Eden provides the caller with instructions to let the engine cool and confirms the shop can handle it first thing in the morning if a tow can be arranged tonight.

2:30 AM: Someone drunk-dials asking incoherent questions. Eden recognizes the call as non-service-related after 20 seconds and politely ends it. No alert sent to the owner.

Result for the week:

The shop didn't miss a single customer call. The service writer stayed focused on customers at the counter instead of being interrupted by ringing phones. The owner slept through the night except for actual emergencies.

That's what never missing a call actually looks like in practice.

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How to Get Maximum ROI From Your AI Receptionist#

Buying an AI receptionist is step one. Getting real ROI requires thoughtful implementation. Here's how to do it right:

How to Load Your Knowledge Base For Best Results#

Spend 30 minutes upfront teaching your AI everything a new receptionist would need to know:

✓ Exact business hours (including holidays)

✓ Address, parking instructions, tow drop-off location

✓ Services you offer and services you don't

✓ Warranty and guarantee policies

✓ Diagnostic fee policy

✓ Payment methods and financing options

✓ Key drop / after-hours drop-off procedures

✓ Towing partners you recommend

✓ Common questions about specific services

The more context you provide, the better your AI can represent your shop. Eden makes this easy with a simple FAQ import system and business info that auto-populates from your website.

How to Phase In AI (After-Hours First, Then Overflow)#

You don't have to go all-in on day one. Many shops phase in AI receptionists like this:

Week 1-2: AI handles after-hours calls only. Your team works normally during the day. Review call transcripts to see what the AI captured.

Week 3-4: Add overflow forwarding. Calls go to AI if your front desk doesn't pick up within 3 rings. Test the handoff.

Week 5+: Full deployment. AI handles all calls initially, transferring priority items to humans as needed.

This gradual approach lets you build confidence in the system and fine-tune scripts before going all-in.

How to Use Call Transcripts to Improve AI Performance#

Every call Eden handles includes a transcript and recording. Use this gold mine of data:

Weekly: Scan 5-10 call transcripts to spot patterns:

• Are customers asking questions the AI couldn't answer? Add that to your FAQs.

• Is the AI booking appointments correctly? Adjust time slot settings if needed.

• Are transfers happening appropriately? Refine your urgency rules.

Monthly: Look at aggregate data:

• What are the most common call topics? (Might reveal marketing opportunities)

• What time of day has the most call volume? (Helps with staffing decisions)

• What questions come up repeatedly? (Update your website to address them)

The AI gets smarter as you teach it. The shops that treat this like training a new employee (with regular feedback and updates) get dramatically better results than shops that set-it-and-forget-it.

How to Configure Booking Rules That Actually Work#

Here's a mistake we see often: shops let the AI book appointments without any guardrails, then get overwhelmed.

Smart booking configuration looks like this:

Drop-off windows, not exact times (more realistic for diagnostic work)

Buffer time between appointments (especially for complex jobs)

Different rules by service type (oil changes can be tight, transmission work needs space)

"Soft booking" for diagnostics (AI says "we'll hold this time for you and confirm after you drop it off")

"Must speak to advisor" flags for fleet accounts or unusual requests

Eden's booking system supports all of this. The goal is filling your calendar intelligently, not just filling it.

How to Track ROI Metrics That Actually Matter#

Don't measure success by "calls answered." Measure business outcomes:

The magic number: If your AI receptionist captures even 5 extra jobs per month at an average $400 ticket, that's $2,000 in monthly revenue from a $99/month tool. That's 20:1 ROI.

Most shops see far higher returns because they're capturing dozens of previously missed opportunities.

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Auto Shop Owners Ask These Questions About AI Receptionists#

Won't Customers Hate Talking to AI Instead of Humans?#

This is the #1 concern we hear. The reality surprises people.

Modern AI receptionists like Eden use natural language processing and human-like voices. They don't sound like the robotic IVR systems from 2005. They have conversations, not scripted exchanges.

More importantly: customers hate voicemail and hold time far more than they dislike AI. When someone's stranded with a broken-down car, they care about getting help immediately, not whether it's a human or AI answering. Research shows 74% of consumers have hung up after being placed on hold, but AI receptionists answer instantly with zero wait time.

After deploying Eden, shops consistently report customers complimenting the phone experience because calls are answered fast, information is provided clearly, and appointments get booked without phone tag.

What Happens When AI Can't Handle a Complex Call?#

That's what call transfers and escalation rules are for. Eden (and other quality AI receptionists) aren't designed to handle 100% of calls end-to-end. They're designed to handle the 80% of routine calls perfectly and escalate the 20% of complex situations to humans.

You configure the triggers:

• Emergency keywords (instant transfer)

• Angry customer language (escalate to manager)

• Fleet account or commercial customer (route to sales)

• "I need to speak to Mike" (your head mechanic, transfer to Mike's extension)

For everything else, the AI handles it or captures detailed information for a callback. You're not locked into a rigid system.

How Do You Prevent AI From Misquoting Repair Prices?#

Simple: don't let it quote exact prices. Configure the AI to use ranges and qualifiers:

"Brake pad replacement typically starts around $250 for front pads, but the exact price depends on your vehicle and whether rotors need work. We can give you a precise quote after a free inspection."

Or better yet, focus the AI on booking the diagnostic or inspection, not providing final quotes. Once the customer is in your shop with their vehicle, your service advisor can give accurate pricing.

Eden makes this easy with customizable response templates. You control how specific the AI gets about pricing.

What If My Shop's Internet Goes Down?#

AI receptionists run in the cloud, not on your computer. If your shop's internet goes down, calls still route to Eden (because call forwarding happens at the carrier level, not your router).

You can access call logs and transcripts from anywhere with internet: your phone, home computer, even a coffee shop while you wait for your internet to come back.

If for some reason Eden's service has an outage (extremely rare), calls would revert to your original voicemail or forwarding destination depending on your carrier settings.

Can Eden Integrate With Shop Management Software?#

Many modern shop management systems offer APIs or integration options. Eden connects via:

• Direct integrations: Google Calendar, Outlook Calendar

• Zapier: Connects to 5,000+ apps including most shop management platforms

• API access: For custom integrations (available on Pro plan)

• Webhooks: Push call data to any system that accepts webhooks

If your shop management software has a calendar or CRM component, there's likely a way to sync Eden's appointment data. We help with setup during onboarding.

Do I Need Special Phone Equipment For Eden?#

No. Eden works with your existing phone setup:

• Mobile phones: Set up conditional call forwarding with a simple code

• VoIP systems (RingCentral, Google Voice, etc.): Configure forwarding in your web dashboard

• Landlines: Call forwarding works through your carrier

We provide step-by-step guides for every major phone provider. Most shops have call forwarding set up in under 5 minutes.

Can I Still Answer Calls Myself Sometimes?#

You're always in control. Common configurations:

Conditional forwarding: Calls only go to Eden if you don't pick up within X rings (you set the number)

After-hours only: Forwarding activates outside business hours, deactivates during your shifts

Manual toggle: Turn forwarding on/off with a code or app based on how busy you are

Selective transfer: Eden answers all calls first, but immediately transfers certain types (VIP customers, specific services) to your desk

The system is flexible. You can adjust forwarding rules daily if you want.

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What Makes an AI Receptionist "Best" For Auto Shops#

After analyzing dozens of AI receptionist platforms and talking to hundreds of auto repair shop owners, the "best" solution comes down to four factors:

Eden hits all four. It's built for service businesses with automotive scenarios ready out of the box, but you customize everything to match your shop's specifics.

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Stop Losing Revenue to Missed Calls (Start Today)#

Every day you operate without an AI receptionist, you're losing money to competitors who answer their phones faster.

The math is simple:

• 23% of automotive calls go unanswered industry-wide

• 80% of those callers won't leave voicemail

• They call the next shop instead

• That's tens of thousands of dollars annually walking away

An AI receptionist solves this completely. Every call gets answered instantly, 24/7, with automotive expertise. Appointments get booked on the spot. Emergencies get escalated. Spam gets blocked. Your team stays focused on repairs instead of phones.

The shops winning in 2026 aren't the ones with the fanciest equipment. They're the ones that answer the phone when customers call.

Ready to capture every opportunity? Start your free trial of Eden today. No credit card required. Set it up in 5 minutes. See how many calls you've been missing and how much revenue is waiting to be captured.

Your next customer is about to call. Make sure someone answers.

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Frequently Asked Questions#

What's the difference between an AI receptionist and a traditional answering service?#

Traditional answering services use human operators who take messages and follow scripts. They typically charge $1-$2 per minute, only cover after-hours, and have limitations on volume and availability. AI receptionists like Eden answer 24/7, cost a flat monthly rate (often with unlimited minutes), can book appointments directly into your calendar, and scale instantly to handle multiple simultaneous calls. The AI also never gets sick, takes breaks, or makes transcription errors.

How long does it take to set up an AI receptionist for my auto shop?#

With Eden, most shops are fully operational in under 30 minutes. You create your account, input your business information (or let Eden scrape it from your website), customize your greeting, set up call forwarding, and you're live. Calendar integration adds maybe 5-10 minutes. We provide guided setup and carrier-specific instructions for call forwarding.

Will the AI receptionist work with my existing phone number?#

Yes. You keep your existing phone number. All you do is set up call forwarding to route incoming calls to the AI. This can be conditional (only when you don't answer within X rings) or full-time. You can toggle forwarding on/off anytime, and you maintain complete control of your number. No porting or number changes required.

Can the AI handle multiple calls at the same time?#

Absolutely. This is one of the biggest advantages over human receptionists. If five people call your shop simultaneously during Monday morning rush, Eden answers all five calls at once. Each caller gets immediate attention with zero hold time. Human receptionists can only handle one call at a time.

What happens if a customer asks a question the AI doesn't know?#

Eden is trained on common automotive scenarios and you customize it with your shop's specific FAQs. For questions outside its knowledge base, Eden can: (1) collect the question and customer contact info for a callback, (2) transfer to a human if one is available, or (3) let the customer know you'll follow up with details. You can continuously improve the AI by adding new FAQs as patterns emerge.

How does the AI know when to transfer a call to a human?#

You configure escalation rules during setup. Common triggers include: emergency keywords (stranded, broken down, smoking, won't start), requests to speak with a specific person, angry customer language (refund, lawsuit, complaint), fleet/commercial accounts, or any custom scenario you define. Eden recognizes these situations and either does a warm transfer (giving the human context first) or immediate transfer based on your preferences.

Does the AI receptionist work in Spanish?#

Eden provides full bilingual English-Spanish support. The AI can detect which language a caller speaks and respond fluently in that language. Spanish calls get the same appointment booking, question answering, and emergency handling as English calls. This is included in all plans at no extra charge.

What if my shop specializes in European cars or diesel engines?#

Eden is highly customizable. During setup, you specify your services, specializations, and any limitations. If you exclusively work on BMW and Mercedes, Eden will know to ask for those makes. If you don't work on diesel, Eden will politely explain that and offer to help the caller find a diesel specialist (or just take a message for you to call back with a referral). The AI adapts to your shop's exact scope.

Can I review what the AI said to customers?#

Yes. Every call handled by Eden includes: (1) a complete transcript of the conversation, (2) an audio recording, and (3) a summary with key details captured (customer name, vehicle info, issue, outcome). You can access these immediately in your dashboard or receive them via email. This is valuable for quality control, training, and resolving any customer disputes about what was discussed.

How do I prevent the AI from booking appointments when we're fully booked?#

Eden integrates with Google Calendar and Outlook Calendar in real-time. It only offers time slots that show as available in your calendar. If your calendar is full, Eden will either: (1) offer the next available opening days out, (2) put the customer on a waitlist for cancellations, or (3) collect their info for you to call when space opens up. You're never double-booked.

What's the ROI timeline for an AI receptionist?#

Most auto shops see ROI within the first month. If Eden captures just 2-3 jobs that would have otherwise been missed calls (at typical $400-500 tickets), it has paid for itself. Given that shops commonly miss 10-20% of inbound calls, the typical shop captures 5-15 additional jobs monthly after deploying AI answering. That's $2,000-$7,500 in monthly revenue from a $99/month tool.

Can the AI handle warranty claims or insurance questions?#

The AI can provide basic information about your warranty policy or insurance acceptance that you've configured in its knowledge base (for example, "Yes, we accept all major insurance companies and can bill directly" or "We offer a 12-month/12,000-mile warranty on all repairs"). For complex warranty claims or insurance authorizations that require detailed discussion, Eden can collect the basics and flag the call for human follow-up or transfer immediately to your service advisor.

Do I need a dedicated phone line for the AI receptionist?#

No. Eden works with your existing business line. You simply forward calls from your main number to Eden's assigned number. When you want to answer calls yourself, you turn off forwarding. When you want Eden to handle them, forwarding is active. It's completely flexible and doesn't require buying additional phone lines or equipment.

How does spam filtering work exactly?#

Eden's IntelliSpam™ technology uses multiple detection methods: it identifies known robocall patterns, anonymous caller IDs, toll-free numbers commonly used by telemarketers, and pre-recorded messages. When spam is detected, Eden terminates the call within seconds to avoid wasting your minutes. You can also manually add numbers to a permanent block list. Spam calls never generate notifications or clutter your inbox.

What if I want to switch back to a human receptionist later?#

You're never locked in. Eden operates on month-to-month billing with no long-term contracts. If you decide to hire a human receptionist or return to your old system, simply cancel your subscription (no penalties) and turn off call forwarding. Your phone number remains yours, and everything reverts to your previous setup instantly. Many shops use a hybrid approach: AI for after-hours and overflow, human receptionist during busy daytime hours.

Does the AI sound robotic or will customers know it's not human?#

Eden uses advanced text-to-speech technology with natural-sounding voices. While tech-savvy callers might realize they're speaking with AI, most customers focus on getting their question answered and appointment booked quickly. Importantly, customers consistently report preferring Eden over voicemail or hold time. The AI is polite, efficient, and doesn't keep them waiting. We've found that call satisfaction actually increases with AI answering because response time and consistency improve dramatically.

Can the AI send text message confirmations to customers?#

Yes. After booking an appointment, Eden can automatically send confirmation texts to the customer with the date, time, and any special instructions (like "Please arrive 15 minutes early" or "Bring your vehicle title"). You can customize these messages. The system can also send reminder texts a day or two before the appointment to reduce no-shows.

What's included in the free trial?#

Eden's free trial gives you 1 week of access with 30 free minutes of call time. No credit card is required to start the trial. You get full access to all features: appointment booking, call transfers, bilingual support, spam filtering, calendar integration, and the complete dashboard. This lets you test Eden with real customer calls and see exactly how it performs before committing to a paid plan.

How secure is the customer data collected by the AI?#

Eden takes security seriously. All call recordings, transcripts, and customer data are encrypted in transit and at rest. We comply with standard data protection regulations and never share your customer information with third parties. You can access and export your data anytime, and you can delete specific call records if needed for privacy compliance. The system is designed to meet the security expectations of professional service businesses.

Can I customize what the AI says about pricing?#

Absolutely. During setup, you configure how Eden handles pricing questions. Options include: (1) provide specific starting prices for common services ("Oil changes start at $59.95"), (2) give ranges ("Brake jobs typically run $200-500 depending on the vehicle"), (3) avoid specific numbers entirely and focus on booking inspections for quotes ("Exact pricing depends on your vehicle; we can give you a detailed quote after a free inspection"), or (4) any combination. Most shops use option 3 for complex work and option 1 for simple flat-rate services.