Your 24/7 HVAC Receptionist
Stop losing $200+ emergency calls during after-hours and peak summer/winter seasons. Eden instantly qualifies heating repair requests, schedules maintenance appointments, and transfers true emergencies to your technicians, all while filtering out 80% of spam calls. Your team stays focused on jobs while capturing every lead, day or night.
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How HVAC Businesses Use Eden
Real-world scenarios where Eden captures leads and manages urgent service requests
Emergency After-Hours Response
When a homeowner calls at 2 AM with no heat during freezing weather, Eden identifies the emergency, verifies their address and system type, then immediately transfers to your on-call technician. If unavailable, she captures all details and sends SMS alerts to your team.
Peak Season Call Management
During extreme heatwaves when call volume triples, Eden handles 90% of routine requests like AC maintenance scheduling and filter replacement questions. This prevents phone abandonment while your team focuses on urgent service calls without missing new leads.
Pre-Qualified Maintenance Bookings
Eden books HVAC maintenance appointments by checking your Google Calendar availability, then texts customers a scheduling link. She collects system details upfront (like furnace age and model) so technicians arrive prepared, reducing diagnostic time by 30%.
Spam Call Elimination
Eden blocks toll-free numbers and uses AI to detect scam calls targeting HVAC businesses. During one winter season, a Denver contractor reduced nuisance calls from 40 daily to just 3, ensuring every ring was a genuine heating repair opportunity.
How Eden Stacks Up
Compare our AI receptionist with traditional alternatives and see the difference
Voicemail / IVR
Traditional automated answering
Human Answering
Expensive call center service
Eden
24/7 live response
Always available to answer calls
Cost / min
Pricing for each answered call
Schedules jobs
Books appointments automatically
Instant summary
SMS + Email alerts & action items
Blocks spam
Automatically filters unwanted calls
Setup time
Time to get up and running
*Voicemail is "free" only if you ignore lost-lead revenue.
Eden Features for HVAC
Tailored to handle heating, cooling, and maintenance requests
Emergency Call Routing
Eden identifies urgent issues like 'no heat' or 'AC failure' and transfers to your on-call technician immediately. For after-hours emergencies, she captures location, system details, and contact info with SMS alerts to your team.
Maintenance Scheduling
Seamlessly books appointments using your Google Calendar. Eden checks real-time availability, collects system details (furnace model, age), and texts customers a booking link for AC tune-ups or furnace maintenance.
Custom Knowledge Base
Answers HVAC-specific questions by importing your website's FAQ. Handles common inquiries like 'Do you service Carrier AC units?' or 'What's your maintenance plan cost?' using your actual service details.
Bilingual Support
Converses naturally in English and Spanish to serve diverse communities. Critical for HVAC businesses where 30% of emergency calls may come from Spanish-speaking homeowners during extreme weather.
Spam Call Filtering
Blocks toll-free numbers and uses AI to detect HVAC-targeted scams. Prevents wasted time on fake 'permit verification' calls and 'supplier' scams that plague the industry.
Call Summaries
Provides detailed notes after each call including urgency level, system type, and required service. Example: 'Urgent: Basement furnace not igniting, Carrier model XYZ, 65yo home in ZIP 80202'.
After-Hours Lead Capture
Takes complete messages when office is closed, including preferred callback time and service type. Converts after-hours callers into qualified leads instead of lost opportunities.
Custom Technician Routing
Transfers calls based on service type: 'I need AC repair' goes to cooling specialists, 'furnace issue' to heating techs. Set up routing rules for emergencies, billing, or specific technicians.
How it works
Eden Gets Smart Fast for HVAC
Just share your website or HVAC profile, Eden instantly understands your business and starts handling calls like a pro.
Eden Gets Smart Fast
Share your HVAC website, and Eden learns your services, technicians, and business hours in minutes. She automatically imports details like '24/7 emergency heating repair' and 'AC maintenance plans'.
She Adapts to You
Eden matches your company's style and knows when to handle routine requests like scheduling maintenance and when to transfer true emergencies to your technicians based on conversational cues.
Your Phone Stress Disappears
Eden answers calls 24/7, qualifies leads for heating repair or AC service, and gives you back hours daily by handling routine inquiries. You only get alerts for what truly matters.
Common Questions from HVAC Businesses
Discover quick and comprehensive answers to common questions about our platform, services, and features.
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