Meet Your 24/7 Veterinary Receptionist
Handle emergency triage, appointment scheduling, and after-hours client inquiries automatically—without losing the compassionate touch pet owners expect. Stop turning away anxious callers during surgery blocks or overnight when staff are unavailable. Eden learns your clinic's protocols, services, and emergency workflows instantly to provide professional, accurate support that reflects your standards and captures every lead.
Ready in 90 seconds • No card required
How Veterinary Clinics Use Eden
Real-world scenarios where Eden ensures no pet owner is left waiting
After-Hours Emergency Triage
When your clinic closes at 7 PM, Eden answers calls from worried pet owners, assesses urgency using your custom protocols (e.g., 'Is your dog vomiting blood?'), and either provides first-aid guidance or immediately texts your on-call vet—preventing critical cases from being missed while filtering out non-urgent calls like medication refills.
Streamlined Appointment Scheduling
Eden handles 80% of routine scheduling calls by checking real-time availability in your Google Calendar, confirming appointments via SMS, and sending reminders—freeing your front desk to focus on in-clinic patients and reducing no-shows by 35% through automated follow-ups.
Handling Repeat Prescription Requests
Pet owners frequently call for flea treatment or chronic medication refills. Eden verifies the pet's details against your knowledge base, processes approved refills, and flags complex requests for your pharmacy team—cutting down on repetitive calls during peak consultation hours.
After-Visit Follow-Ups
Eden proactively reaches out to clients post-visit with personalized check-ins (e.g., 'How is Luna recovering from her dental cleaning?'), collects feedback, and schedules follow-up appointments—improving client retention without adding staff workload.
How Eden Stacks Up
Compare our AI receptionist with traditional alternatives and see the difference
Voicemail / IVR
Traditional automated answering
Human Answering
Expensive call center service
Eden
24/7 live response
Always available to answer calls
Cost / min
Pricing for each answered call
Schedules jobs
Books appointments automatically
Instant summary
SMS + Email alerts & action items
Blocks spam
Automatically filters unwanted calls
Setup time
Time to get up and running
*Voicemail is "free" only if you ignore lost-lead revenue.
Eden Features for Veterinary Clinics
Tailored to the unique needs of animal healthcare providers
Emergency Triage Protocols
Configure custom emergency flows (e.g., 'Is your pet bleeding?') that guide Eden to escalate critical cases via SMS while providing first-aid instructions—ensuring life-threatening situations get immediate attention.
24/7 Appointment Booking
Eden checks your Google Calendar in real-time to book appointments, send SMS confirmations, and handle rescheduling—filling slots even during lunch breaks or after closing when owners call.
Pet Health Knowledge Base
Import FAQs from your website (e.g., 'How often should I deworm my puppy?') so Eden accurately answers common pet health questions, reducing routine call volume by 40%.
After-Hours Call Screening
Eden filters non-urgent calls (billing questions, product inquiries) to voicemail overnight while prioritizing emergencies—so your vets rest without missing critical cases.
Bilingual Client Support
With voice options in English and Spanish, Eden serves diverse pet owner communities, ensuring language barriers never delay critical care or appointments.
Customizable Transfer Rules
Route emergency calls to your on-call vet, prescription requests to pharmacy staff, and billing questions to office managers based on conversational context.
Spam Protection for Clinics
Block telemarketers targeting veterinary practices with toll-free number blocking and AI-powered IntelliSpam filtering, so your team only handles legitimate client calls.
Client Communication Logs
Every interaction includes a summary, transcript, and recording—giving your team instant context when calling back, so pet owners never repeat their story.
How it works
Eden Gets Smart Fast for Veterinary Clinics
Just share your website or veterinary profile, Eden instantly understands your clinic and starts handling calls like a pro.
Eden Gets Smart Fast
Just share your clinic's website or Google Maps profile, Eden instantly understands your services, hours, and emergency protocols to start handling calls like a seasoned receptionist.
She Adapts to Your Clinic
Eden matches your clinic's compassionate tone and follows your preferences. She knows when to handle routine calls herself and when to alert your team about emergencies.
Your Phone Stress Disappears
Eden starts answering immediately. She handles appointment scheduling, emergency triage, and client inquiries, so your team can focus on the pets in front of them.
Common Questions from Veterinary Clinics
Discover quick and comprehensive answers to common questions about our platform, services, and features.
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