Your 24/7 Self Storage Receptionist
Self storage facilities lose valuable tenants when calls go unanswered during peak moving seasons, weekends, and after business hours. Eden instantly handles inquiries about storage unit availability, pricing, and reservations while intelligently routing urgent issues like gate access problems. Capture every lead and maintain high occupancy rates with a receptionist that never sleeps and always represents your facility professionally.
Ready in 90 seconds • No card required
How Self Storage Businesses Use Eden
Real applications that keep your facility running smoothly and occupancy high
After-Hours Unit Inquiries
During evenings and weekends, potential tenants call about available unit sizes. Eden answers immediately with real-time pricing, explains features like climate control and drive-up access, and schedules facility viewings. Example: A caller needing a 10x15 unit receives availability details, pricing options, and books a Saturday tour—all without staff intervention.
Payment & Billing Support
Tenants frequently call about payment methods, late fees, or online account issues. Eden answers FAQs using your knowledge base, guides tenants to your payment portal, and explains acceptable payment types. For complex issues like disputed charges, she collects account details and transfers to accounting with full context.
Emergency Access Resolution
When tenants are locked out after hours, Eden verifies their account, identifies the urgency, and immediately transfers to your on-call manager. She texts the manager the tenant's name, unit number, and issue details—reducing resolution time from 30+ minutes to under 5 minutes during critical situations.
Move-In/Move-Out Coordination
Eden handles scheduling for move-in appointments, confirms required documents (ID, insurance proof), and sends SMS reminders. For move-outs, she explains procedures, checks for outstanding payments, and schedules final inspections—reducing no-shows by 40% through automated confirmations.
How Eden Stacks Up
Compare our AI receptionist with traditional alternatives and see the difference
Voicemail / IVR
Traditional automated answering
Human Answering
Expensive call center service
Eden
24/7 live response
Always available to answer calls
Cost / min
Pricing for each answered call
Schedules jobs
Books appointments automatically
Instant summary
SMS + Email alerts & action items
Blocks spam
Automatically filters unwanted calls
Setup time
Time to get up and running
*Voicemail is "free" only if you ignore lost-lead revenue.
Eden Features for Self Storage
Tailored tools to manage tenant communications and maximize occupancy
Real-Time Unit Availability Guide
Eden accesses your custom knowledge base to answer questions about available storage unit sizes, features, and pricing. She explains climate-controlled options, drive-up access, and special promotions—turning inquiries into scheduled viewings.
Automated Viewing Scheduling
When tenants express interest, Eden checks your Google Calendar for availability and books facility tours. She sends SMS confirmations with directions and required documents (ID, insurance proof), reducing no-shows by handling reminders automatically.
Payment & Billing Assistant
Answers common questions about payment methods, due dates, and late fees using your custom FAQ knowledge base. Guides tenants to your online portal and explains acceptable payment types without staff involvement.
After-Hours Emergency Routing
Set up transfer rules for urgent issues like gate access problems. Eden verifies tenant accounts and immediately forwards calls to your on-call staff with context—including unit number and tenant details—for faster resolution.
Move-In/Move-Out Checklists
Provides step-by-step guidance for new tenants (required documents, move-in fees) and outgoing tenants (cleaning requirements, final payment). Collects necessary details during calls to streamline processes.
Bilingual Tenant Support
Seamlessly handles basic inquiries in Spanish for non-English speaking tenants. Answers questions about unit availability and business hours, then transfers complex issues to bilingual staff when available.
Spam Protection for Sales Calls
Blocks telemarketers and scammers targeting storage facilities with multi-layered spam filtering. The IntelliSpam system identifies and blocks suspicious calls (like 'free storage unit' scams) while allowing legitimate tenant calls.
Tenant Call Summaries
Every call generates a detailed summary with key details (unit size interest, payment issue). Review missed calls in your organized inbox and follow up with one click—no more lost messages on answering machines.
How it works
Eden Gets Smart Fast for Self Storage
Just share your website or Google Maps profile, Eden instantly understands your storage facility and starts handling calls like a pro.
Eden Gets Smart Fast
Just share your storage facility's website or Google Maps profile, Eden instantly learns your unit types, pricing, business hours, and services. She's ready to answer calls about storage units and facility features within minutes.
She Adapts to You
Eden automatically matches your self storage facility's communication style. She knows when to handle routine inquiries (like unit availability) and when to transfer urgent issues (like gate access problems) to your staff.
Your Phone Stress Disappears
Eden starts answering immediately. She handles the routine tenant calls, alerts you to what matters, and gives you back hours of your day to focus on facility operations.
Common Questions from Self Storage Businesses
Discover quick and comprehensive answers to common questions about our platform, services, and features.
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