Your 24/7 Property Management Receptionist
Property managers lose 30% of leasing opportunities to missed calls during peak hours and after-hours emergencies. Eden captures every tenant inquiry instantly, handling maintenance requests, screening prospective renters, and routing urgent issues to your team. Reduce vacancies by capturing after-hours leads while freeing your staff from phone tag during critical leasing periods.
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How Property Management Companies Use Eden
Real-world applications that solve industry-specific communication challenges
After-Hours Emergency Triage
When a tenant calls at 2AM about a burst pipe, Eden identifies the emergency through keyword recognition, gathers unit details and contact info, then immediately transfers to your on-call maintenance team with full context. No more missed emergencies or delayed responses during critical situations.
Lease Renewal Campaign Support
During renewal season, Eden handles 60% of routine inquiries about lease terms, pet policies, and rent increases using your customized knowledge base. She qualifies serious renters by asking 'Are you planning to renew your lease at [Property Name]?' before connecting to your leasing agent.
Vacancy Reduction Through Lead Capture
Eden converts 22% more after-hours rental inquiries by instantly texting prospects a scheduling link for property tours. When callers ask 'Do you have 2-bedrooms available?', she checks your website for current listings and books showings, capturing leads that would vanish to voicemail.
Maintenance Request Triage
Tenants reporting issues like 'AC not working' get routed to the correct vendor based on your rules. Eden collects unit numbers and symptom details, then texts a confirmation: 'Your maintenance request for Unit 205 has been scheduled for tomorrow between 1-3PM.'
How Eden Stacks Up
Compare our AI receptionist with traditional alternatives and see the difference
Voicemail / IVR
Traditional automated answering
Human Answering
Expensive call center service
Eden
24/7 live response
Always available to answer calls
Cost / min
Pricing for each answered call
Schedules jobs
Books appointments automatically
Instant summary
SMS + Email alerts & action items
Blocks spam
Automatically filters unwanted calls
Setup time
Time to get up and running
*Voicemail is "free" only if you ignore lost-lead revenue.
Eden Features for Property Management
Purpose-built tools to handle tenant communications and leasing workflows
Emergency Call Routing
Instantly identify maintenance emergencies through keyword detection and follow your custom escalation rules. Route plumbing issues to plumbers, electrical problems to electricians, and critical safety issues to your on-call team with full context.
Lease Compliance Messaging
Customize call disclaimers to meet state regulations: 'This call may be recorded for compliance with [State] landlord-tenant laws.' Ensures legal protection during all tenant interactions.
Maintenance Scheduling
For PRO plan users: When tenants request repairs, Eden texts your Google Calendar booking link. She confirms appointment details and sends automated reminders, reducing no-shows by 35%.
Tenant FAQ Database
Import rent payment policies, pet rules, and amenity details from your website. Eden answers 'What's the late fee policy?' or 'Can I install window AC?' using your exact lease terms.
Rental Scam Protection
Block common property management scams like fake 'rent relief' offers and maintenance frauds with IntelliSpam filtering. Plus toggle off all toll-free numbers to stop robocallers.
Leasing Lead Qualification
During calls from prospective renters, Eden asks qualifying questions: 'What size unit are you looking for?' and 'When do you need to move?' before connecting serious leads to your leasing team.
After-Hours Vacancy Capture
Convert late-night rental inquiries by instantly texting available unit details and tour scheduling links. Captures leads that would otherwise go to voicemail during off-hours.
Tenant Communication History
View complete interaction records in your inbox: 'Tenant called 3x about rent payment, transferred to accounting on 5/12.' Includes transcripts, recordings, and action logs for every unit.
How it works
Eden Gets Smart Fast for Property Management
Just share your property website or management profile, Eden instantly understands your portfolio and starts handling calls like a pro.
Eden Gets Smart Fast
Paste your property management website URL, and Eden scrapes unit types, amenities, and contact policies. Within minutes, she's answering 'Do you allow pets?' using your actual leasing guidelines.
She Adapts to Your Workflow
Customize Eden to match your communication style: 'Polished' for luxury properties or 'Relaxed' for student housing. Set rules like 'Transfer all emergency calls after 8PM' or 'Text scheduling links for maintenance requests.'
Your Phone Stress Disappears
Eden starts answering immediately. She handles routine tenant questions, qualifies leasing leads, and routes emergencies, freeing your team to focus on unit turnovers and resident retention.
Common Questions from Property Management Businesses
Discover quick and comprehensive answers to common questions about our platform, services, and features.
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