Your 24/7 Mental Health Practice Assistant
Therapists lose 30% of new clients to missed calls during sessions and after hours. Eden captures every inquiry with compassionate, professional responses, scheduling therapy appointments, answering service questions, and filtering spam calls while you're with clients. Maintain your practice's warm tone 24/7 without compromising on care standards or adding admin work.
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How Mental Health Practices Use Eden
Real-world applications that reduce missed opportunities and administrative burden
After-Hours New Client Intake
When potential clients call after 6 PM, Eden engages them: 'I see you're interested in anxiety counseling, would you like to schedule a consultation tomorrow?' It collects name, contact info, and primary concern, then texts a Google Calendar link. Dr. Chen's practice now books 12+ new clients monthly from after-hours calls that previously went to voicemail.
Session Reminders & Rescheduling
Eden handles routine call-backs for missed sessions: 'Your 10 AM appointment with Sarah was missed, would you like to reschedule?' It offers available slots via text link, reducing no-shows by 40% while freeing clinicians from administrative follow-ups.
Specialty Service Routing
When callers mention 'trauma' or 'child therapy,' Eden transfers to the appropriate specialist. For billing questions, it routes to the office manager. This intelligent call handling ensures clients reach the right person immediately, improving satisfaction and reducing front-desk workload by 65%.
Spam Call Elimination
With toll-free blocking and IntelliSpam filtering, Eden stops telemarketers from disrupting sessions. One counseling group eliminated 200+ spam calls monthly, ensuring therapists only receive genuine client communications during critical work hours.
How Eden Stacks Up
Compare our AI receptionist with traditional alternatives and see the difference
Voicemail / IVR
Traditional automated answering
Human Answering
Expensive call center service
Eden
24/7 live response
Always available to answer calls
Cost / min
Pricing for each answered call
Schedules jobs
Books appointments automatically
Instant summary
SMS + Email alerts & action items
Blocks spam
Automatically filters unwanted calls
Setup time
Time to get up and running
*Voicemail is "free" only if you ignore lost-lead revenue.
Eden Features for Mental Health Practices
Purpose-built tools that maintain your practice's professional standards while reducing administrative load
Compassionate Call Handling
Eden's clinically-aware scripts recognize emotional distress cues and respond with appropriate warmth. It never pressures callers, always offers transfer options, and maintains HIPAA-aware boundaries, collecting only necessary contact details for scheduling.
Therapy-Specific Scheduling
Automatically books appointments based on your Google Calendar availability and service types. When callers request 'couples counseling,' Eden only shows relevant slots and sends SMS confirmations with intake form links.
Crisis Call Routing
Instantly identifies urgent language ('suicidal,' 'harm myself') and transfers to your designated emergency contact or provides National Suicide Prevention Lifeline details, ensuring critical calls never go unanswered.
Practice Knowledge Base
Answer common questions about your modalities (CBT, EMDR), insurance acceptance, and sliding scale options by importing FAQs from your website. Eden learns your specialties to guide callers to the right services.
Bilingual Client Support
Seamlessly switch between English and Spanish when callers request it. Essential for community clinics serving diverse populations, maintains accessibility without hiring multilingual staff.
After-Hours Appointment Capture
When your office is closed, Eden schedules new clients for the next business day. Captures 100% of after-hours leads that would otherwise go to voicemail, where 80% of callers hang up.
Department-Specific Transfers
Route calls about billing to your office manager, new intakes to the scheduling coordinator, and clinical questions to on-call therapists, keeping your team focused on their core responsibilities.
Professional Call Summaries
After each interaction, receive a concise transcript highlighting the caller's needs and next steps. 'New client seeking DBT therapy, scheduled for Tuesday 2 PM', perfect for quick handoffs between staff.
How it works
Eden Gets Smart Fast for Mental Health
Just share your practice website, Eden instantly understands your therapy specialties and starts handling calls like a pro.
Eden Gets Smart Fast
Share your practice website or Google Maps profile. Eden instantly learns your therapy specialties, hours, and services, no manual data entry required.
She Adapts to Your Practice Style
Customize Eden's voice (choose from warm, professional tones), set her to mention your sliding scale options, and define transfer rules for different call types, all matching your clinic's unique approach.
Your Phone Stress Disappears
Eden starts answering immediately. She handles routine scheduling, filters spam calls, and alerts you only to urgent matters, giving you back 10+ hours weekly for client care.
Common Questions from Mental Health Practices
Discover quick and comprehensive answers to common questions about our platform, services, and features.
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