Your 24/7 IT Support Receptionist
After-hours emergencies and sales calls slipping through voicemail cost IT firms 30% of potential revenue. Eden instantly handles network outage alerts, qualifies leads for your managed services, and routes urgent issues to your on-call team—while you sleep. It learns your service stack from your website and maintains professional communication that reflects your technical expertise.
Ready in 90 seconds • No card required
How IT Companies Use Eden
Real-world scenarios where Eden solves critical communication gaps in technology businesses
After-Hours Network Emergency Response
When a client calls at 2 AM reporting a complete network outage, Eden verifies their account, gathers details about affected systems, and immediately transfers to your on-call engineer with full context. No more missed pages or delayed responses during critical incidents.
Qualified Lead Generation for Managed Services
For prospects calling about 'computer services,' Eden asks targeted questions like 'How many workstations need support?' and 'Do you use Microsoft 365?' It only schedules sales meetings for companies matching your ideal client profile, saving your team 10+ hours weekly on unqualified leads.
Spam Call Elimination for Sales Teams
Eden blocks 800-numbers and AI-detects sales scripts ('I'm calling about your IT infrastructure'), preventing disruptive cold calls. Your engineers stay focused on client work instead of screening spam, while legitimate calls get immediate attention.
Seamless Onboarding for New Clients
When prospects inquire about 'technology solutions,' Eden sends your welcome packet via SMS and schedules a discovery call through Google Calendar. It even answers basic setup questions like 'Do you support macOS?' using your knowledge base, accelerating client acquisition.
How Eden Stacks Up
Compare our AI receptionist with traditional alternatives and see the difference
Voicemail / IVR
Traditional automated answering
Human Answering
Expensive call center service
Eden
24/7 live response
Always available to answer calls
Cost / min
Pricing for each answered call
Schedules jobs
Books appointments automatically
Instant summary
SMS + Email alerts & action items
Blocks spam
Automatically filters unwanted calls
Setup time
Time to get up and running
*Voicemail is "free" only if you ignore lost-lead revenue.
Eden Features for IT Companies
Purpose-built capabilities to manage technical support calls and grow your business
Smart Emergency Routing
Instantly identifies critical issues like 'server crash' or 'data breach' and transfers to designated engineers with caller details. No more missed after-hours emergencies during team vacations.
Technical Lead Qualification
Asks custom questions about network size, cloud usage, or current providers to filter serious prospects. Only qualified leads get scheduled in your Google Calendar.
IT-Specific Knowledge Base
Answers technical queries about your services ('Do you manage firewalls?') by learning from your website. Reduces routine calls by 40% so your team focuses on complex projects.
Multi-Department Call Transfers
Routes calls to correct teams based on context: 'billing questions' to accounting, 'network issues' to infrastructure, and 'new client inquiries' to sales—all without human intervention.
Advanced Spam Defense
Blocks toll-free numbers and uses AI to detect sales/scam calls. Critical for IT firms drowning in cold calls about 'security audits' or 'cloud optimization'.
Bilingual Technical Support
Handles Spanish/English calls seamlessly for MSPs serving diverse markets. Answers service questions and schedules appointments in either language without switching systems.
After-Hours Incident Logging
Documents network outage details during off-hours and sends structured SMS alerts to your team with caller info and symptom descriptions—no more missed voicemails.
Service-Specific Scheduling
Sends tailored Google Calendar links: 'Network Assessment' for new leads, 'Emergency Consultation' for outages, ensuring proper time allocation for technical discussions.
How it works
Eden Gets Smart Fast for IT Companies
Just share your website or IT profile, Eden instantly understands your technology solutions and starts handling calls like a pro.
Eden Gets Smart Fast
Connect your IT company website in seconds. Eden scans your services page to learn about network management, cloud solutions, and support offerings—no manual setup required.
She Adapts to You
Eden matches your technical communication style and follows transfer rules. She handles routine service questions herself and routes critical network issues to your engineers immediately.
Your Phone Stress Disappears
Eden starts answering calls immediately. She manages after-hours emergencies, qualifies sales leads, and gives you back 15+ hours weekly to focus on client projects.
Common Questions from IT Businesses
Discover quick and comprehensive answers to common questions about our platform, services, and features.
Can't find what you're looking for? Contact our
Ready to Never Miss Another IT Support Call?
Join hundreds of MSPs and IT firms using Eden to capture emergency calls, qualify leads, and eliminate spam. Start your free trial—no card required.
No code • No hardware • Up and running in seconds