Your 24/7 Insurance Receptionist
Insurance agencies lose critical leads when lines are busy or after hours—but Eden ensures every caller gets immediate, professional service. She handles quote requests, policy questions, and claims support 24/7, while seamlessly transferring urgent matters to your team. Recover lost opportunities and let your staff focus on closing deals, not answering phones.
Ready in 90 seconds • No card required
How Insurance Businesses Use Eden
Real-world applications for agencies and brokers
After-Hours Quote Capture
When potential clients call after business hours seeking auto or home insurance quotes, Eden engages them immediately. She collects contact details and basic coverage needs (like vehicle year/make), then texts a scheduling link for your agents to follow up the next business day. Result: 100% of after-hours leads are captured without requiring overtime staff.
Claims Support Triage
During peak claim periods (like after a storm), Eden handles the influx by verifying policy numbers and collecting initial claim details. She routes urgent cases (e.g., 'my house is flooding') directly to your emergency line while scheduling non-urgent claims for agent review. This reduces wait times and ensures critical claims get immediate attention.
Policy Renewal Management
Eden proactively contacts clients 30 days before policy expiration to discuss renewal options. She answers common questions about coverage changes and texts a secure link to review documents—boosting renewal rates by 22% for agencies while freeing agents for complex consultations.
New Client Qualification
For prospects calling about life or commercial insurance, Eden conducts initial qualification by asking about business size, coverage needs, and timeline. She schedules a consultation with the right specialist and shares collected details via email—so agents walk into meetings fully prepared to close.
How Eden Stacks Up
Compare our AI receptionist with traditional alternatives and see the difference
Voicemail / IVR
Traditional automated answering
Human Answering
Expensive call center service
Eden
24/7 live response
Always available to answer calls
Cost / min
Pricing for each answered call
Schedules jobs
Books appointments automatically
Instant summary
SMS + Email alerts & action items
Blocks spam
Automatically filters unwanted calls
Setup time
Time to get up and running
*Voicemail is "free" only if you ignore lost-lead revenue.
Eden Features for Insurance
Tailored to handle insurance-specific call flows
Instant Quote Request Capture
Collects caller details and basic coverage needs (like vehicle info for auto quotes) during initial engagement, ensuring no lead slips through—even during lunch breaks or holidays.
Claims Emergency Routing
Intelligently identifies urgent claims keywords ('flood', 'injury', 'theft') and routes to your emergency line based on custom rules, reducing critical response times by up to 70%.
Bilingual Policy Support
Answers common policy questions in English or Spanish using your custom knowledge base, helping you serve diverse client bases without hiring multilingual staff.
Automated Renewal Reminders
Proactively contacts clients before policy expiration to discuss renewals, answer questions, and share secure document links—boosting retention rates while reducing manual follow-ups.
Agent-Specific Call Transfers
Routes calls to the right agent based on context (e.g., 'I need to speak about my business policy' → commercial team) using your custom transfer rules and Google Calendar availability.
Insurance Spam Filtering
Blocks telemarketers and scam calls targeting insurance agencies with toll-free number blocking and AI-powered IntelliSpam, so real clients always get through.
Policy FAQ Knowledge Base
Answers common questions ('what's covered in my flood insurance?') using your imported FAQs, reducing after-hours call volume to agents by up to 40%.
Compliance-Ready Call Handling
Automatically plays state-mandated disclaimer messages for call recording and maintains full transcripts for regulatory compliance, with customizable scripts per jurisdiction.
How it works
Eden Gets Smart Fast for Insurance
Just share your agency website or Google Maps profile, Eden instantly understands your insurance services and starts handling calls like a pro.
Eden Gets Smart Fast
Just share your agency website or Google Maps profile, Eden instantly understands your insurance services and starts handling calls like a pro.
She Adapts to Your Agency
Eden automatically matches your insurance brand's tone and follows your preferences. She knows when to handle quote requests herself and when to transfer urgent claims to your team.
Your Phone Stress Disappears
Eden starts answering immediately. She handles routine policy questions, alerts you to high-priority claims, and gives you back hours of your day.
Common Questions from Insurance Businesses
Discover quick and comprehensive answers to common questions about our platform, services, and features.
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