Your 24/7 Hotel Receptionist
Hotels lose up to 30% of potential bookings when calls go unanswered after hours or during peak check-ins. Eden answers every call instantly, handles reservation requests, and manages guest inquiries about amenities and policies. Capture every opportunity to fill rooms while reducing front desk workload by 40%, all without adding staff or changing your phone system.
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How Hotels Use Eden
Real-world applications that boost occupancy and guest satisfaction
After-Hours Reservation Handling
When your front desk closes at 11 PM, Eden answers calls from travelers searching for last-minute stays. She collects guest names, preferred room types, and dates while checking your business hours for availability. For confirmed bookings, she sends a text with your reservation link, turning midnight callers into morning check-ins.
Peak Hour Call Management
During busy 3-5 PM check-in windows, Eden handles routine guest inquiries like 'What time is breakfast?' and 'Is parking included?'. This frees your staff to focus on in-person guests, reducing wait times by 25% while ensuring reservation calls never go to voicemail.
Spam Call Filtering for Staff
Eden blocks toll-free numbers (800/888) and uses AI to detect telemarketers. At The Grand Oak Inn, this reduced spam calls by 70%, saving front desk staff 8+ hours weekly that's now spent on guest check-ins and service recovery.
Group Booking Coordination
When wedding planners call about block bookings, Eden collects group size, dates, and special requests. She transfers complex inquiries to your sales manager with full context, while handling basic questions about meeting space availability for smaller groups.
How Eden Stacks Up
Compare our AI receptionist with traditional alternatives and see the difference
Voicemail / IVR
Traditional automated answering
Human Answering
Expensive call center service
Eden
24/7 live response
Always available to answer calls
Cost / min
Pricing for each answered call
Schedules jobs
Books appointments automatically
Instant summary
SMS + Email alerts & action items
Blocks spam
Automatically filters unwanted calls
Setup time
Time to get up and running
*Voicemail is "free" only if you ignore lost-lead revenue.
Eden Features for Hotels
Customized to enhance guest experience and streamline front desk operations
24/7 Reservation Assistant
Eden handles reservation calls day and night, collecting guest names, dates, and room preferences. She checks availability based on your business hours and sends a scheduling link for instant booking, capturing opportunities while your front desk sleeps.
Custom Hotel Knowledge Base
Eden learns your amenities, policies, and room types from your website. She answers guest questions about pool hours, pet policies, and Wi-Fi access accurately, reducing front desk inquiries by up to 50% during peak times.
Intelligent Department Transfers
When guests need housekeeping or maintenance, Eden transfers calls to the right team based on conversation context. Set up transfer rules for 'leaky faucet' or 'extra towels' requests to keep your staff efficient.
Bilingual Guest Support
With voice options in English and Spanish, Eden serves international guests seamlessly. Customize her language based on caller preference for resorts and urban hotels with diverse clientele.
Spam-Free Front Desk
Eden blocks toll-free numbers and uses AI to detect sales calls. Your team only receives genuine guest calls, saving up to 10 staff hours weekly on unwanted interruptions during busy seasons.
After-Hours Call Summaries
Every reservation call gets a detailed summary with guest details and requested dates. Review missed opportunities first thing in the morning with transcripts and recording links for follow-up.
Personalized Brand Voice
Match Eden's communication style to your property, from luxury resort formality to boutique hotel warmth. Customize her welcome message with variables like @businessName for authentic guest greetings.
Automated Scheduling Links
When a guest inquires about availability, Eden texts a direct link to your reservation system. This reduces friction in the booking process and increases conversion from phone inquiries to confirmed stays.
How it works
Eden Gets Smart Fast for Hotels
Just share your hotel website, Eden instantly understands your property and starts handling calls like a pro.
Eden Gets Smart Fast
Enter your hotel website, and Eden scrapes room types, amenities, and policies. She's ready to answer guest questions in minutes, not days, no manual FAQ entry required.
She Adapts to Your Brand
Customize Eden's voice, tone, and knowledge to match your hotel's style. Whether you're a luxury resort or budget inn, she introduces herself with the right tone to set the guest experience.
Your Front Desk Stress Disappears
Eden starts answering calls immediately. She handles routine guest inquiries, books reservations, and alerts you only to urgent matters—giving your staff back hours each day for exceptional in-person service.
Common Questions from Hotel Businesses
Discover quick and comprehensive answers to common questions about our platform, services, and features.
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