Your 24/7 Hospice Care Receptionist
Handle sensitive family inquiries, schedule support services, and manage after-hours calls with compassion. Eden ensures every call is answered immediately with appropriate empathy, reducing stress for grieving families while freeing your clinical team to focus on patient care. Our AI is specifically trained for hospice communication protocols and integrates seamlessly with your existing workflows.
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How Hospice Organizations Use Eden
Real-world applications for compassionate end-of-life care providers
After-Hours Family Support Line
When families call at 2 AM with billing questions or scheduling needs, Eden answers immediately with a calm, empathetic voice. She resolves 70% of routine inquiries like 'How do I submit insurance forms?' or 'When is the next support group?', preventing unnecessary interruptions to your on-call nurses during critical patient moments.
Grief Counseling Scheduling
Eden handles 100% of scheduling for bereavement services. When families call asking 'Can I book a counseling session?', she texts a Google Calendar link with available slots, collects contact details, and sends automated reminders, reducing administrative workload by 15+ hours weekly while ensuring timely support access.
Urgent Call Triage System
During peak hours when lines are busy, Eden identifies true emergencies through conversational cues ('My mom is in severe pain'). She immediately transfers these calls while handling routine requests like 'I need to update my contact information', ensuring clinical staff only receive priority calls that require human intervention.
Family Education Resource Hub
Eden answers common questions about palliative care services by accessing your customized knowledge base. When families ask 'What pain management options do you offer?', she provides clear, compassionate explanations based on your uploaded materials, reducing repetitive staff explanations by 40%.
How Eden Stacks Up
Compare our AI receptionist with traditional alternatives and see the difference
Voicemail / IVR
Traditional automated answering
Human Answering
Expensive call center service
Eden
24/7 live response
Always available to answer calls
Cost / min
Pricing for each answered call
Schedules jobs
Books appointments automatically
Instant summary
SMS + Email alerts & action items
Blocks spam
Automatically filters unwanted calls
Setup time
Time to get up and running
*Voicemail is "free" only if you ignore lost-lead revenue.
Eden Features for Hospice Care
Purpose-built tools for compassionate end-of-life support
Empathy-Calibrated Voice
Choose from soothing voices specifically trained for hospice communication. Eden modulates tone and pace to match the emotional context of each call, providing immediate comfort to grieving families without requiring staff intervention.
Family Support Scheduler
Automatically send Google Calendar links for counseling sessions and support groups. Eden collects caller details and schedules appointments according to your availability rules, eliminating manual coordination for non-clinical services.
Urgent Call Detection
AI identifies critical phrases like 'pain crisis' or 'help needed now' to instantly transfer to on-call staff. Customizable escalation rules ensure only true emergencies interrupt your clinical team after hours.
Billing & Insurance FAQ
Import your billing policies to answer routine financial questions. Eden explains coverage details and payment processes with compassion, reducing staff time spent on administrative inquiries by 50%.
After-Hours Call Routing
Set precise forwarding rules: 'Transfer all calls between 8PM-7AM' or 'Only forward when staff busy'. Eden handles routine requests during off-hours while ensuring urgent family needs reach your team immediately.
Compliance-Ready Scripts
Customize conversation flows with hospice-specific disclaimers and compassionate language. Add your required compliance statements for call recording while maintaining natural, caring dialogue.
Family Call Summaries
Receive detailed post-call reports highlighting emotional context and specific needs. 'Caller expressed anxiety about medication costs, requested billing callback' helps your team provide personalized follow-up.
Telemarketer Protection
Block toll-free numbers and activate AI-powered spam filtering to prevent disruptive sales calls. Families reach you without navigating through robocalls during vulnerable moments.
How it works
Eden Understands Hospice Care Instantly
Just share your hospice website, Eden learns your services and starts handling calls with appropriate compassion.
Eden Gets Smart Fast
Share your hospice website or Google Maps profile, Eden instantly imports your services, family support programs, and billing information to handle calls knowledgeably.
She Adapts to Your Compassion Standards
Customize Eden's communication style in minutes: choose 'Soothing' tone, add your bereavement resources, and set urgent call triggers. She follows your hospice's specific protocols for sensitive conversations.
Your Team Gets Peace of Mind
Eden starts answering immediately. She handles routine family inquiries, alerts staff to true emergencies, and gives your clinical team back hours daily to focus on patient care.
Common Questions from Hospice Businesses
Discover quick and comprehensive answers to common questions about our platform, services, and features.
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Provide Compassionate Support 24/7, Without Adding Staff
Join hospice organizations using Eden to ensure every family call is answered with care. Start your free trial today—no credit card needed.
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