Your 24/7 Electronics Repair Receptionist
Handle after-hours calls for device diagnostics, component replacement requests, and urgent repair inquiries automatically. Stop losing clients to voicemail during your busiest shop hours or when you're deep in a repair bench session. Eden learns your services instantly and manages calls like an expert member of your team, capturing every lead while you focus on what you do best.
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How Electronics Repair Businesses Use Eden
Real-world scenarios where Eden captures leads and streamlines communication for tech shops
After-Hours Emergency Repair Requests
When a customer's laptop fails at 10 PM, Eden answers immediately, collects their contact info and device symptoms, and flags it as 'urgent' for your next business day. No more missed emergency calls that turn into lost customers, especially critical for businesses that rely on same-day repairs.
Scheduling Diagnostic Appointments
Eden handles scheduling for diagnostic appointments, asking targeted questions about device models and symptoms. She sends a calendar link via SMS, reducing no-shows by 30% and ensuring you have the right tools and parts ready before the customer arrives.
Filtering Sales Calls and Spam
With IntelliSpam, Eden blocks telemarketers and scam calls that plague repair shops (often 20+ daily), so you only get notified about genuine repair leads. This saves technicians 5+ hours weekly that would be wasted on irrelevant calls.
Qualifying Repair Leads During Peak Hours
When your shop is swamped with walk-ins, Eden answers incoming calls, collects customer details and device issues, and transfers only critical calls to you. This ensures you stay focused on bench work while capturing every lead without overwhelming your team.
How Eden Stacks Up
Compare our AI receptionist with traditional alternatives and see the difference
Voicemail / IVR
Traditional automated answering
Human Answering
Expensive call center service
Eden
24/7 live response
Always available to answer calls
Cost / min
Pricing for each answered call
Schedules jobs
Books appointments automatically
Instant summary
SMS + Email alerts & action items
Blocks spam
Automatically filters unwanted calls
Setup time
Time to get up and running
*Voicemail is "free" only if you ignore lost-lead revenue.
Eden Features for Electronics Repair Shops
Purpose-built capabilities that solve your industry's unique communication challenges
Device-Specific Call Routing
Eden intelligently routes calls based on device type mentioned (e.g., 'iPhone' or 'Dell laptop') to the right technician or department, ensuring customers get immediate expertise without transfer delays.
Automated Repair Diagnostics Screening
Before transferring calls, Eden asks targeted questions about symptoms and device models, so your techs have critical details before even picking up the phone, reducing diagnostic time by up to 40%.
24/7 Appointment Scheduling for Repairs
Eden books diagnostic appointments around your shop hours, sends SMS confirmations with calendar links, and reduces no-shows by collecting service details and device symptoms upfront.
Tech-Savvy Knowledge Base Integration
Import your repair FAQs (e.g., 'Do you fix water-damaged phones?') so Eden answers common questions accurately, building trust before the customer walks in your door.
Urgent Repair Flagging System
When customers mention 'emergency' or 'urgent', Eden prioritizes the call in your inbox and sends an immediate alert, so critical repairs like data recovery jobs never get buried in voicemail.
Spam-Free Shop Environment
Block telemarketers and scam calls with one toggle (toll-free numbers) and AI-powered IntelliSpam, so your team only deals with genuine repair leads during precious bench time.
Component Replacement Inquiry Handling
Eden answers questions about specific parts (like 'Do you have OLED screens for Samsung S23?') by checking your knowledge base, or collects model numbers for your technicians to follow up.
Multi-Device Customer Profiles
Track when the same customer calls about multiple devices (e.g., a laptop and phone), so your technicians see the full history and can offer bundled repair discounts.
How it works
Eden Gets Smart Fast for Repair Shops
Just share your website or repair profile, Eden instantly understands your device services and starts handling calls like a pro.
Eden Gets Smart Fast
Just share your repair shop website, Eden instantly learns your services (like iPhone screen replacement or laptop diagnostics) and starts handling calls like a pro.
She Adapts to You
Eden matches your shop's technical style and follows your preferences. She knows when to handle routine repair inquiries herself and when to get your techs involved.
Your Phone Stress Disappears
Eden starts answering immediately. She handles the routine repair calls, alerts you to urgent device emergencies, and gives you back hours to focus on bench work.
Common Questions from Electronics Repair Businesses
Discover quick and comprehensive answers to common questions about our platform, services, and features.
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