Your 24/7 Catering Receptionist
Busy during event setups? Missing calls from corporate planners? Eden captures every party booking inquiry, answers menu questions, and schedules consultations automatically, even during your busiest weekends. Stop losing high-value leads to voicemail while you're onsite catering events, and ensure no potential client gets sent to an impersonal voicemail system. Eden learns your services instantly and handles calls with the professionalism your catering business deserves.
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How Catering Businesses Use Eden
Real-world scenarios where Eden transforms call management for event professionals
Capturing Off-Hours Wedding Inquiries
When couples call after 8 PM to book their dream wedding caterer, Eden engages immediately. She collects event date, guest count, and dietary needs while sending a text with your wedding menu PDF and booking link. One catering company recovered $18k in previously missed weekend inquiries within their first month.
Handling Corporate Lunch Rushes
During lunch service when your team is onsite catering, Eden answers office manager calls about next week's corporate lunches. She explains menu options, checks availability in your Google Calendar, and texts a scheduling link, converting 37% of inquiries into confirmed bookings without staff interruption.
Managing Last-Minute Event Changes
When a client calls at 10 PM the night before their event with a guest count increase, Eden follows your emergency protocol. She verifies the request, updates your notes, and immediately transfers to your manager's mobile, while logging all details for kitchen prep. No more missed critical updates during venue load-in.
Qualifying Leads During Busy Seasons
During wedding season, Eden filters tire-kickers from serious clients by asking key questions: 'What's your approximate guest count?' and 'Do you need bar service?'. She only transfers qualified leads meeting your minimum spend, saving your sales team 12+ hours weekly of unproductive calls.
How Eden Stacks Up
Compare our AI receptionist with traditional alternatives and see the difference
Voicemail / IVR
Traditional automated answering
Human Answering
Expensive call center service
Eden
24/7 live response
Always available to answer calls
Cost / min
Pricing for each answered call
Schedules jobs
Books appointments automatically
Instant summary
SMS + Email alerts & action items
Blocks spam
Automatically filters unwanted calls
Setup time
Time to get up and running
*Voicemail is "free" only if you ignore lost-lead revenue.
Eden Features for Catering
Purpose-built to handle the unique demands of event and catering businesses
Menu & Dietary Expert
Answers detailed questions about gluten-free options, plating styles, and seasonal specials by learning from your website. Collects dietary restrictions during initial calls to streamline kitchen prep.
Event-Type Call Routing
Intelligently routes corporate inquiries to your sales team and wedding questions to your events coordinator based on conversational context, no confusing IVR menus for clients.
Booking Qualification Engine
Asks critical questions upfront: 'What's your guest count?', 'Do you need bar service?', and 'What's your budget range?' to filter serious inquiries before transferring.
After-Hours Emergency Protocol
Handles midnight calls from stressed event planners with custom rules, immediately transferring true emergencies while logging non-urgent requests for morning review.
Google Calendar Sync
Sends text links for instant consultation booking. When clients schedule, it auto-populates your Google Calendar with event type, guest count, and special requests.
Corporate vs. Wedding Flows
Runs separate conversation paths: for corporate events she collects company size and AV needs; for weddings she asks about cake preferences and ceremony timing.
Spam-Free Event Season
Blocks telemarketers during peak booking periods with toll-free number blocking and AI-powered scam detection, so real client calls never get buried.
Bilingual Client Support
Switches seamlessly between English and Spanish when handling inquiries from diverse clientele, perfect for multicultural event markets.
How it works
Eden Gets Smart Fast for Catering
Just share your website or catering profile, Eden instantly understands your business and starts handling calls like a pro.
Eden Gets Smart Fast
Connect your catering website during signup. Eden instantly analyzes your menu pages, service descriptions, and business hours to master your offerings, no manual FAQ entry needed.
She Adapts to You
Customize Eden to match your catering style: choose a 'Polished' tone for corporate events or 'Warm & Friendly' for weddings. She learns when to handle menu questions herself and when to transfer urgent requests.
Your Phone Stress Disappears
Eden starts answering immediately. She captures all booking details during events, sends scheduling links via SMS, and only alerts you to what truly matters, freeing you to focus on cooking, not phones.
Common Questions from Catering Businesses
Discover quick and comprehensive answers to common questions about our platform, services, and features.
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